Protect your information online

1. Create a strong password

When signing up for the Hello Eve site, we highly recommend you use a strong password. Definitely don’t include the names of people, places or objects that have personal significance to you – like a pet’s name, the town you live in or the type of car you drive. That’s because it may be possible for somebody to find this out from public information, or your social media feed.

In fact, it’s best to avoid common words altogether; automated hacking software can automatically try different combinations of words commonly used in passwords.

Instead, your password should ideally be a string of letters, numbers and symbols that nobody could guess.

If you’re worried about your password being hard to remember, you could use a service like OnePass or LastPass. These systems will automatically generate passwords for sites you visit, store them safely and keep them up to date whenever you change them.

2. Change your password regularly – especially if you think it may have been compromised

Ideally, you should change your account password every few weeks.

If you get threatening emails from somebody claiming to have your password, or have any inkling that somebody may have your login details, change your password immediately. It’s better to be safe than sorry, even if the email is a scam. Again, services like OnePass and LastPass can help you keep on top of this.

3. Don’t leave yourself signed in on shared devices.

This includes any computer or phone equipment you use that other people can access. Examples might be:

• A smartphone your partner, friends or family could access
• A shared laptop or desktop computer at home
• A computer you use at work, college or university
• A computer in a public place, like a library or internet cafe

4. Contact us if your device is stolen and you’re worried about access to your account

We can disable or delete your account. For the best possible outcome, be sure to notify us if any device you use to log in to Hello Eve has been lost or stolen (and you’re worried somebody may use it to access your account).

5. Install antivirus software

This will automatically check your device(s) for malware and other malicious software that may have installed itself.

6. Never, ever give out your account password to anyone

There is no need to ever give your Eve login details to anybody – including anyone who contacts you claiming to be Eve staff. We will never, ever ask you for your login details or your password.

7. Ensure you read all privacy and data protection notices

We highly recommend you read and understand both our Privacy Policy and Website Terms and Conditions before using our service. You can find that information here:

• https://helloeve.co.uk/terms-and-conditions
• https://helloeve.co.uk/privacy-policy

Under General Data Protection Regulation (GDPR), you are entitled to know all about any data we handle, process and store that relates to you. You can also contact us at any time if you want us to delete any of your personal data we hold.

To request this, or for help/further information on any of the above points, please email us on support@helloeve.co.uk

Written by: Scott Bampton

Reviewed by: Ada Umeh (MRPharmS)

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