There are three stages to you receiving your order. First, you request your prescription via our online consultation, this is then reviewed by a clinician, and if approved, it is then dispatched and delivered.
Initially, we will take payment upon completion of the online consultation request. If, in the rare case, your order is not approved by our clinician team, we will refund you completely.
Please keep an eye on your emails to see how your request is progressing during this time. If you have any questions you can email support@helloeve.co.uk