Help & FAQs | Hello Eve

FAQs

How long does it take for my consultation to be reviewed?

Once you've completed your online consultation and your order has been placed, one of our in-house clinicians will review your order within 24 to 48 hours on weekdays. If your order was requested on a Friday after 2pm, or over the weekend, it will be reviewed on Monday. Emergency contraceptive orders will be prioritised.

You'll then receive an email confirming your consultation has been reviewed and approved, or if we require further information. In some cases, your order may be declined if the medication request is clinically unsuitable for you.

Will my NHS exemption card be valid for when I place an order?

NHS exemption cards are ONLY valid for NHS prescriptions. Hello Eve service is a private consultation by a private prescriber, as such, medication charges will apply for these orders.

I have lost my medication; can I get a replacement?

We will not be able to replace any medications that have been lost or misused. However, if you need your pills replaced urgently, you can complete an online consultation for the medication you require via the Hello Eve website or pay a visit to your local healthcare provider.

Can I return my pills?

Unfortunately, we will not be able to accept medication that have left our dispensary. In cases where your medicine was delivered faulty or damaged, pls contact us and we should be able to arrange a replacement.

Can I place more than one order for the emergency pill in a day?

The emergency pill should not be used as a form of regular contraception, as such you are only limited to one consultation of the emergency pill in a day.

It should also be noted that the advice for emergency pill states that the pill should not be taken more than once in a cycle. In circumstances where you have vomited after taken the pill within 3 hours, you will be allowed to place a request for a replacement of the dose as you are not protected from an unwanted pregnancy, however the decision will still need to be approved by the prescriber.

Can I place more than one order for the emergency pill in a day?

Once your order has been approved, your prescription is sent to the Hello Eve pharmacy team to dispense. If your order is placed before our cut-off time (2pm Monday to Friday) we aim to dispatch it the same day. If your order is placed after our cut-off time it will be dispatched the next working day.

Daily contraceptive pill - your package will be delivered via Royal Mail within 3 working days.

Emergency contraceptive pill - if your order is placed before the cut-off time, we'll be able to deliver the next day (except Sundays and bank holidays).

How is Hello Eve regulated and monitored?

All our prescribers are registered with the general pharmaceutical council. At all times we will adhere to best practices and aim to put our customers first in the services that we provide.

My brand of contraceptive isn’t listed on your site, can I still place an order?

Hello Eve can supply most brands of contraception. If your brand isn't displayed on our site you can email us at support@helloeve.co.uk to ensure that your choice of oral contraception is in stock before placing an order.

Can I cancel my order?

Once you have completed a questionnaire and gone through the checkout, the order is final and cannot be cancelled. This is because of how prompt and quickly our process is. The order is placed and then we act fast to get your medication to you as soon as possible.

I have done the emergency contraception questionnaire in the past; do I still need to fill another consultation form?

Yes! For each time you require the emergency contraception, you will need to complete the online questionnaire. This is because each circumstance will be different, and the prescriber needs to have up to date information about your situation in order to prescribe the medication that best suits your need.

If I place an order with Hello Eve, will you inform my GP?

We would inform your GP of your consultation ONLY if you have given us the permission to. In the consultation form there is a section which asks the customer if you would like us to inform your GP, if you fill yes, you are then required to fill in your GP details.

What other types of contraceptives are available?

Diaphragm or cap: a circular dome made of silicone that is inserted into the vagina before sex. This cap covers the cervix so that sperm is unable to get to the womb to fertilise an egg.

Implant: also known as Nexplanon. It is a small flexible rod that is placed under the skin in the upper arm by a doctor or specialist nurse. It works by releasing the hormone progestogen into the bloodstream to prevent pregnancy. This method of contraception last for 3 years.

Injection: the contraceptive injection also releases the hormone progestogen into the blood stream to prevent pregnancy. The most commonly given contraceptive injection is Depo-provera, which lasts for 13 weeks in the body. On some occasions Noristerat injection is given which lasts for 8 weeks.

IUD (Coil): sometimes referred to as a copper coil. It is a T shaped copper device that is put into your womb by a doctor or specialist nurse. It works by releasing copper to stop you getting pregnant. The coil lasts between 5 and 10 years.

IUS (Hormonal Coil): it’s a T-shaped plastic device that is inserted into the womb by a doctor. The coil releases the hormone progestogen to prevent pregnancy. It last between 3- 5 years, depending on the brand that was used.

Vaginal ring: also known as the NuvaRing. It is a soft plastic ring placed inside the vagina. It works by releasing a continuous dose of hormones oestrogen and progestogen into the blood stream to prevent pregnancy.

Female condom

Female sterilisation: this is an operation to permanently prevent pregnancy. The fallopian tubes are sealed to prevent eggs reaching the sperm and becoming fertilised.

Choosing a method of contraception that is best for you can be daunting. It is best to speak to you regular healthcare provider, who can speak to you in detail about each form, weighing out the side effects and every other detail associated with each method of contraception.

Can I order other forms of contraceptives from the website not just the oral contraceptives?

Unfortunately, we are NOT able to supply other forms of contraceptives now. Hello Eve currently caters to women in need for oral contraceptives. If you would like any other form of contraceptives, please speak to you regular healthcare provider.

Who can use this service?

The Hello Eve contraceptive service is accessible to women between the ages of 18 and 65. We currently do not cater to women under 18. If you are in need of contraception under the age of 18, please speak to your regular healthcare provider or ring the NHS 111 service.

When do I pay for my order?

There are three stages to you receiving your order. First, you request your prescription via our online consultation, this is then reviewed by a clinician, and if approved, it is then dispatched and delivered.

Initially, we will take payment upon completion of the online consultation request. If, in the rare case, your order is not approved by our clinician team, we will refund you completely.

Please keep an eye on your emails to see how your request is progressing during this time. If you have any questions you can email support@helloeve.co.uk

When will I receive my refund?

Once processed by our team, your refund should be back in your account within 3-5 working days.

Weekend orders

What is the morning-after-pill or Emergency contraceptive pill?

The morning after pill is a form of emergency contraception that is able to prevent pregnancy after unprotected sex or if your regular contraception has failed-for example a condom split or after you have missed your regular contraceptive pill.

How and when do I take the morning-after-pill?

The emergency contraceptive pill should be taken as soon as possible after unprotected sex. It is a one single dose tablet that should be taken with a glass of water, swallowed whole and not chewed.

How does the morning after pill work?

The morning after pill contains a hormone that helps to prevent or delay ovulation. The hormone makes it harder for the sperm to reach an egg for fertilisation to take place.

Can I use the morning after pill with any other forms of contraception i.e I have forgotten to take my daily pill?

Yes! The emergency pill can be used in cases where your regular form of contraceptive has not worked e.g split condom or forgotten pill. However, ensure to go back to your regular form of contraception after taking the emergency pill dose. The morning after pill should NOT replace your regular form of contraception.

When should I take the pill after sex?

It is important to take the morning after pill as soon as unprotected sex has taken place. The emergency contraceptive pill must be taken within 3 days (Levonorgestrel) or 5 days (EllaOne) of unprotected sex; the sooner it is taken the more effective it will be.

What are the types of emergency contraception?

There are two types of emergency contraception: (i) the emergency contraceptive pills (Levonorgestrel and EllaOne) (ii) an intrauterine device (IUD or coil)

Will the emergency pill cause me to have an abortion?

The morning after pill contains levonorgestrel or ulipristal acetate. It works by delaying or inhibiting ovulation. It is not a method of abortion.

Can I use the morning after pill regularly?

The morning after pill should not be used as a replacement for any type of regular contraception. It should ONLY be used in cases of an emergency and is recommended to be used once in a menstrual cycle.

Will I have any side effects after taking the morning after pill?

There are no serious or long-term side effects from taking the emergency contraceptive pill as long as it is being used in the recommended way. However, it can cause headaches, stomach pain, changes to your next period-it can be earlier, later or more painful than usual. Important: Get immediate medical attention if you throw up or have diarrhoea within 2 hours of taking Levonelle or 3 hours of taking EllaOne as you will need to take another dose or have an IUD fitted.

Can I buy the morning after pill to use for future use?

Yes, both EllaOne and Levonorgestrel can be purchased for future use. Simply select this option when completing the consultation.

Does emergency contraception disrupt an existing pregnancy?

The morning after pill does not work if a woman is already pregnant. When taken before a woman has ovulated, the morning after pill prevents the release of an egg from the ovary or delay its release by 5 to 7 days. By then, any sperm in the woman's reproductive tract will have died, since sperm can survive there for only about 6 days.

Are all daily contraceptive pills the same?

No! There are several types of contraceptive pills; each pill is slightly different from the other. It is important to take your pills as you have been directed to take them (follow the instructions that come with your package). Not taking your pills as you have been directed to, makes them less effective.

What is in 'the pill'?

The contraceptives pills consist of a synthetic form of the natural hormones progestin and oestrogen. Some contain a combination of both hormones (combined pill) and some contain just the hormone progesterone (progesterone only pill) .

What happens if I vomited after taking the pill, or I've had diarrhoea?

If you have severe diarrhoea or vomit in the first 3-4 hours after taking the pill, your chances of being protected are reduced. In such cases, it advised that you take an additional pill within 12 hours. If you are taking the inactive pill during these episodes, then the precautionary measure will not be necessary.

What are the different types of pills?

There are two main types of oral contraceptive pills: The combined pill (contains two hormones progestin and oestrogen) and the progesterone only pill, sometimes referred to as the mini pill (contains only the hormone progesterone). They are both 99% effective if taken properly.

How effective is the pill?

When taken exactly as directed, the pill is one of the most reliable forms of contraception. It has a very high degree of protection against pregnancy.

Isn't it difficult to remember to take the pill regularly?

It is important to adopt a routine when taking your pill to make it easier for yourself to remember. If you are still having difficult to adopt a routine, it might be helpful to set alarms or set reminders for when to take your pill.

I bled between two periods. Is this supposed to happen?

It is quite normal to experience bleeding in between periods during the first months of taking the pill, the bleeding usually stops within the next cycles. In most cases, there is nothing to worry about. It is important that you do not stop taking your pill if you bleed, as you are least likely to be protected and you could get pregnant. If the bleeding is persistent, please speak to our support team or your regular health care provider.

Do I need to take it at the same time every day?

Yes, it is important that you get yourself into a routine when taking the pill. It is up to you when to take the pill - morning or evening works well - but a consistent routine must be maintained.

Is it safe to have sex during the four or seven day break?

Yes! If you have taken your pills as directed. It is also important to note that if you have sex during this break, you should start your next pack on time and make sure they are taken correctly.

I haven't seen my period and I didn't miss a pill, am I pregnant?

If you are taking your pills as directed, it is very unlikely that you are pregnant. The contraceptive pill is known to be very effective. If you do not get a period, whilst taking the pills as directed, there is a possibility that the lining of the womb has not built up enough, therefore there is nothing to be expelled. However, if you do not experience any bleeding for more than two months in a row, contact the Hello Eve support team (support@helloeve.co.uk) or your regular healthcare provider.

How does the pill work?

The combined pill works by mimicking a pregnancy in the body, thereby preventing you from ovulating. It also thickens the mucus around the cervix, which in turn makes it difficult for sperm to get through. The progesterone only pill works in two ways, in some women it prevents ovulation, in others it can work by thickening the mucus at the entrance to the womb.

Will long term use of the pill affect my fertility?

There is currently no evidence to show that long term use of taking the pill can affect your chance of having a baby. There are no known negative effects of taking the pill long term. Hormonal contraception is not known to cause any form of infertility. It may take some time for your body to return to a state where you can become pregnant again, however, this is temporary. Fertility should return to its previous level, no matter how long you have been on the pill for.

What if I forget to take my pill?

For the combined pill if you happen to forget your pill you will be protected for up to 12 hours, however you should not make this a regular occurrence. Some progesterone only pills can only be taken up to 3 hours late. Take the missed pill as soon as you remember, continue with the next pill at your usual time even if it means taking two pills on the same day or same time. Always follow the instructions provided along with your brand medication.

Will I have any side effects from taking the pill regularly?

The pill can cause temporary side effects such as headaches, nausea, breast tenderness, and mood swings. If you notice that these side effects do not subside after a few months, it may help to change to a different pill. The combined pill can increase your blood pressure. It is important that you go for routine checks with your healthcare provider. There has also been reports that the combined pill has been linked with some serious health conditions like blood clots and breast cancer. The progesterone only pill is known to cause acne and an increased or decreased sex drive.

Why is my blood pressure reading needed before I can place an order for the daily pill?

Some daily pills are known to increase blood pressure, as such the prescriber will need to know your recent blood pressure reading as this can be affected whilst on the pill. It is important to note that not everyone will react the same way with certain pills i.e. not everyone on the daily pill will experience any issues with their blood pressure.

Do you have a subscription service?

Currently, we do not offer a subscription service. The Hello Eve team is working on providing a seamless way for our customers to receive their medication by post, monthly or quarterly. Till that service is in place, we advise our customers to simply fill out the short consultation again and place a request for the desired daily pill at least 5 days before you are due to begin your medication.

Since I am on regular contraception, do I still need to use a condom?

Yes! It is advised that you use a condom to protect yourself from sexually transmitted infections(STI). Contraception only helps to prevent an unwanted pregnancy. You are not protected from any STI whilst on regular contraception.

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